We pride ourselves with the high-quality of the products we and of course we understand that sometimes there are cases where the product itself is not fit for purpose or simply do not suit for the reason that it was bought for. This is why The Carpentry Store has a 30 day returns policy. In the event that you might need to send an item back please see the following,
To return a product
Before returning any products please contact us by email at firstname.lastname@example.org or call us on 045 883088 to request a returns reference number. This will speed up the returns process.
Complete a returns form
What happens if you have changed your mind?
Within thirty days of your purchase you can return them to us providing they are unused and in the original packaging. You will also have to return all of the component parts and any promotional items received.
Certain items are unfortunately excluded from this offer; anything that has been made to your specification or is clearly personalized or any audio or video recordings or computer software that has been unsealed. Also anything that is has been sold as end of line, clearance offers, display models, liable to deteriorate or expire rapidly or by its very nature cannot be returned.
Carriage charges for unwanted returns will be at your expense.
What to do with a faulty product?
If the goods are faulty or have become faulty and are within their warranty period, normally 1 year from the date of purchase or if they are subject to a manufacturer’s warranty, then please contact us with details of the fault.
We will get back to you and arrange for the goods to come back to us for repair or replacement if a repair will not be possible.
What happens if the product has been damaged in transit?
Should you receive any parcel from us that contains damaged goods this should be notified to us, as soon as possible, but no later than 7 days from receipt. We will arrange for the collection of the item. If you have used an item damaged in delivery, we will consider that you have accepted it and you will only be entitled to a repair and not a replacement.
What happens if you have received an incorrect item?
If the contents of your delivery differ from what you were expecting or what appears on your invoice, please advise us of the item you expected to receive and the item you actually received. We will get back to you with a returns number and return address.
Any returns which fall outside the 30 day time period may be considered on a case-by-case basis and is at the discretion of The Carpentry Store and may be refunded as a credit against a future purchase. The Carpentry Store reserves the right to refuse a return if it is determined that the item has been used or worn and then returned for any reason other than being ‘faulty’. Our returns policy does not affect your statutory rights.
The Carpentry Store
M7 Business Park,